POLICIES
New Patients
We are always accepting new patients and would be pleased to have the opportunity to provide dental care for you and your family. When visiting our office for the first time, we will begin by completing a new patient examination to determine the appropriate treatment plan for you. We ask that you arrive about 15 minutes early to complete the required paperwork and forms.
Our office is currently open 4 days a week:
- Monday: 9 AM - 7 PM
- Tuesday: 9 AM - 7 PM
- Wednesday: 9 AM - 3 PM
- Saturday: 9 AM - 3 PM
Appointment Policy
In order to ensure high quality dental-care for all patients, appointments are required for all visits. If you are unable to make it for a scheduled appointment, we ask that you provide us with at least 48 hours notice, so that your previously reserved time may be given to another patient. Failure to do so will lead to a late charge being applied. We prioritize timeliness in our practice, and ask that you arrive a few minutes early for any scheduled appointments. In order to respect the time of other patients, if you arrive more than 10-15 minutes late, we may not be able to serve you at that time.
Insurance Policy
We are able to bill directly to most dental plans, including LIUNA plans. You only pay your deductible/ the percentage outlined by your insurance company. Please keep in mind that your insurance plan is a contract between you and the insurance carrier / your employer. As such, you are required to be responsible for your account, not the insurance carrier.
We ask that you provide our front desk team with your policy numbers / coverage information. It is important that you inform us of any changes to your current dental insurance policy and personal information. Where possible, we will assist you in optimizing the benefits available under your policy. To avoid any confusion, please make sure that your insurance information is always up to date.
Our office will submit your claims to your insurance carrier on your behalf. Most payments are processed within a few days. When more extensive treatment is planned, we will send a detailed estimate to the insurance carrier(s) involved. In most cases, the insurance company will follow up about the estimate within 2-3 weeks. Please look for it in your mail/ e-mail and notify us when you have received a response, so that we may book the necessary appointments and expedite your treatment.
Payment Policy
We accept most insurance plans. We require all accounts to be settled within 30 days from the date the claim is incurred. We accept debit card payments as well as most major credit cards. For accounts that remain unpaid for over 60 days past due, a 1% interest charge per month (12% per annum) is applied from the date of service. In order to avoid these charges, prompt payment is encouraged. Please make sure to notify us of any changes in your personal information or insurance coverage, so that our records are accurate and payments are processed smoothly.
Privacy Policy
At The Tooth Fairy Dentistry, one of our main priorities is the privacy of our visitors. We understand the importance of protecting your personal information. By using our website, you hereby consent to our Privacy Policy and agree to its terms. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
We use the information we collect in various ways, including to:
- Improve, personalize, and expand our website
- Deliver effective and efficient patient care
- To assess your health needs and suggest treatment, care and services
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners
- Find and prevent fraud
- To comply with legal and regulatory requirements
When unusual requests are received, we will contact you for permission to release such information. You may withdraw your consent for use or disclosure of your personal information at any time by contacting us and letting us know. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared with The Tooth Fairy Dentistry. This policy is not applicable to any information collected offline or via channels other than this website.
COVID-19 Policies
In order to ensure safety of all patients and staff, the following policies have been implemented:
- We ask that patients come unaccompanied unless the patient is a child
- Everyone must wear masks. If you do not have one, one will be provided to you
- Everyone must disinfect their hands with the hand sanitizers in the waiting area, or wash their hands in the washroom upon arrival and leaving the clinical operatory
- Patients will be asked questions upon appointment confirmation regarding any possible symptom/contact relating to COVID-19 and traveling
- The same questions will be asked again, upon your arrival, and you will be asked to measure your temperature with an ear thermometer
- Before treatment, you must sign a waiver relating to COVID-19
- The rooms have been separated by vinyl barriers
- A rubber piece (rubber dam) will now be used in the mouth during treatment whenever possible, to isolate the oral cavity from the surrounding environment
- Patients will rinse before every procedure with chlorhexidine
- Disinfection of the office and sterilization will proceed as currently required by our professional standards